سياسة الخصوصية

Introduction

Welcome to Shokran (شكرًا). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our app.

By using the app, you agree to this policy. Please read it carefully.

Information We Collect

• Account information: Name, phone number, encrypted password.
• Delivery information: Delivery address, recipient phone number.
• Location data: Precise GPS coordinates (with permission) to auto-fill your delivery address.
• Order history: Items ordered, amounts paid, order status.
• FCM Token: Push notification token for order status updates.
• Google Sign-In info (optional): Name and email from your Google account if you choose to sign in with Google.

How We Use Your Information

• Create and secure your account.
• Process and deliver your orders.
• Send order status update notifications.
• Improve the app experience and our services.
• Communicate with you about your orders or services.

Third-Party Data Sharing

We do not sell your data to any third party. We only share data with necessary service providers:

• Firebase (Google): Database, authentication, notifications, and storage.
• Google Sign-In: Optional login via Google account.
• Railway.app: Backend API server for product catalog synchronization.

All partners adhere to strict privacy policies.

Data Storage & Security

• Your data is securely stored on Firebase (Google Cloud) servers.
• Passwords are never stored directly — they are encrypted by Firebase Authentication.
• All communications use HTTPS encryption.
• Order data is retained for service record purposes.

Permissions Required

• Precise Location: To auto-detect your delivery address via GPS. You may deny this permission and enter your address manually.
• Notifications: To inform you of order status changes. You can disable them in device settings.
• Internet: Required for the app to function.

Your Rights

• Access: View your data from the Profile screen.
• Correction: Update your name and address at any time.
• Deletion: Request account and data deletion by contacting us.
• Withdraw consent: Disable location or notification permissions from device settings at any time.

Children's Privacy

Our app is intended for users aged 13 and older. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via an in-app notification. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

For any questions about this Privacy Policy, please contact us:

• Email: shokransupport@gmail.com